Terms & Conditions

For assistance with bookings or any other enquiries, please contact us on +(60)3-74997387 or +(60)12-2399029 (our business hours are Monday – Friday 09:00 - 17:00).

Hooked Digitally’s Terms and Conditions
Our company is Hooked Digitally (Malaysia) Sdn Bhd and our registration number is: 1218422-t. Our registered office is at: Unit 302, 3rd Floor, Block D Pusat Dagangan Phileo Damansara 1, No 9, Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya, Selangor, Malaysia.

For assistance with your bookings and any enquiries, please contact us via email info@hooked -digitally.com or call on +(60)12-2399029 (Our business hours are Monday – Friday 09:00 - 17:00).

Please read these terms and conditions carefully before you submit your order to us. These terms tell you who we are, how we will provide services and content to you, how you and we may change or end the contract, what to do if there is a problem and other important information.


‘Event(s)’ means the range of meetings and conference events arranged by Hooked Digitally (M) Sdn Bhd.

'Product(s)’ means the range of downloadable content (for instance, training materials) to enable you to complete your course, training, exam or assignment.

‘Service(s)’ means the training and qualification courses, exams, provision of assignments, examinations and Events made available at any time to order via our website.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

“Consumer” means a person who places an order for their own personal non-commercial use



1.1 The descriptions of the Products and Services on our website are for illustrative purposes only. Although we have made every effort to describe the content accurately, we cannot guarantee that an event, course or material will be exactly as described. This may be due to slight differences in venue, tutor training methods or changes in the law between when you placed your order and when you receive the same. We have made every effort to be as accurate as possible, but changes are tailored to meet changes in law and practice.  

1.2 As we do not check qualifications it is your responsibility to ensure you have selected an appropriate event or training course which is suitable for you and your learning criteria. You are responsible for ensuring you are at the appropriate level of learning to benefit from the event and/or training courses and materials. You can find information regarding the qualifications required and tips on how to check the qualification requirements and evaluate whether an event or course may be right for you by contacting us on (60)3-74997487 or info@hooked-digitally.com.

1.3 We may update or require you to update downloadable training materials provided that such products shall always match the qualification standard that we described to you before you ordered the Product or applicable Service or training materials. Please note that Hooked Digitally (M) Sdn Bhd materials are provided “as is” and there is no retrospective update service once materials have been or made available to download as part of your course.  Students must ensure materials are updated once they’ve completed the particular module or training course to which the materials are relevant.
1.4 We may change the content of any event, course or training materials:
(a) To reflect changes in relevant laws and regulatory requirements; and
(b) To implement minor technical adjustments and improvements, for example to address an update maintenance issue on our servers or a change to a room at one of our venues.

In addition, as highlighted in the description of the course on our website, we may make more significant changes to these terms or the Product or Service, for example amending the date or varying the fees. If we do, we will notify you and you may then choose to end the contract before the changes take effect.


2.1 The price will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price advised to you is correct. 

2.2 All orders are due 30 days from invoice date or before the course starts, whichever is sooner.

2.3 In the event that the invoice is not paid on the due date, we reserve our right to charge interest at a rate of 3% per annum from the date the payment was due until the date of actual payment. 


3.1 We will email you to confirm our acceptance of your order and a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will let you know in writing and will not charge you for your booking. We will let you know why, for example because the particular course or event is fully booked.

3.3 An invoice (marked 'Paid' as applicable) will be sent to you by post within 2 working days of acceptance by us of your order.

3.5 We may need certain information from you so that we can supply our Products and Services. If so, this will have been stated in the description of the course on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract and our standard cancellation charges will apply or make an additional charge of a reasonable sum to cover any extra work that is required as a result. We will not be responsible for supplying our Service and/or Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


4.1 Once we have accepted your order there is a binding contract between us. If you wish to make a change to your order please contact us and we will do our best to make the change. If the change is possible we will let you know about any changes to the price of the order, the timing of the event or course or anything else which would be necessary as a result of your requested change. You will be asked whether you wish to go ahead with the change to the order. If we cannot make the change or the consequences of making the change are unacceptable to you, our standard cancellation charges will apply.   


5.1 We will confirm the dates of the applicable event, course and let you know when we will provide the training materials to you. 

5.2 We may have to postpone delivery of the product in order to:

(a) deal with technical problems or make minor technical changes;

(b) update the content to reflect changes in relevant laws and regulatory requirements;

(c) make changes to your order as requested by you or notified by us to you.

5.3 If we do have to postpone the event or course, we will contact you in advance to tell you. We will provide reasonable notice unless the problem is urgent due to an emergency.


6.1 You can always end your contract with us. If you are purchasing as a consumer please see clause 7 below. If you are not a consumer the following cancellation fees will apply:

a) Training courses, conferences and qualifications: less than 14 days' notice, 100% charge; 14 days or more, 20%.

b) Training course transfer (applies to training courses only): to transfer to a different course date with less than 14 days' notice, 20%; more than 14 days, no charge. Free places are non-transferable.

c) Qualification course transfer (applies to qualification only): a 20% transferral fee will apply to transfer to a different course date.

d) For any activity, failure to attend without notifying Hooked Digitally (M) Sdn Bhd incurs a 100% charge.


7.1 If you are purchasing as a consumer, for most Products and Services bought online you have a legal right to change your mind within 14 days of the order acceptance and receive a refund. These rights are under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

7.2 The right to cancel does not apply to:

a) Courses that have been designed on a bespoke basis and specifically tailored to your requirements;

b) Products (such as training materials or other digital products) after you have started to download or stream these;

c) Services (events, qualifications and courses), once these have commenced, even if the cancellation period is still running. By booking onto a course where the start date is less than 14 days from the date of the booking, you are expressly requesting the service to start before the end of the cancellation period. If you subsequently exercise the right to cancel before the service is fully provided, you will be responsible for the cost of the service provided up to the day you cancelled. Any refund will be in proportion to the services provided in comparison with the full service.

d) If you have ordered any Products or Services, you have 14 days after the day we email you to confirm we accept your order to exercise the right to cancel.

e) To exercise your right to cancel you need to advise us in writing. Please email info@hooked-digitally.com or write to us at Hooked Digitally (M) Sdn Bhd. Unit 302, 3rd Floor, Block D, Pusat Dagangan Phileo Damansara1, No. 9, Jalan 16/11, Petaling Jaya, 46350 Malaysia. Please provide your name, home address, details of the order and, where available, your phone number and email address.

f) If you are eligible, we will refund you the price you paid for your order by the method you used for payment. We will make any refunds due to you within 14 days of your telling us you have changed your mind.


8.1 We may end the contract at any time by writing to you if:

a) You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary (as highlighted in clause 3.5) for us to provide the Products or Service;

c) If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you all reasonable costs and reasonable compensation for the loss and damage we incur as a result of your breaking the contract.

d) In some circumstances we may have to cancel an event, course or qualification. We will advise you in advance of this and refund any sums paid for a Product or Service that will not be provided.


9.1 Should you be unable to attend, a substitute delegate is welcome at no extra charge providing you notify Hooked Digitally (M) Sdn Bhd in writing of such changes. However, where applicable, non-member substitutes will be charged at the non-member rate where replacing a member.


In the event that Hooked Digitally (M) Sdn Bhd is prevented from carrying out its obligations as a result of any cause or event beyond its control, such as but not limited to acts of God, war, acts of terrorism, airline flight cancellations, strikes or lock-outs by third party organisations, flood and failure of third parties to deliver goods or services, Hooked Digitally (M) Sdn Bhd shall be relieved of its obligations and liabilities for as long as fulfilment is prevented.


Hooked Digitally (M) Sdn Bhd does not sell, trade or rent your personal information to others. Your details will be added to the database of Hooked Digitally (M) Sdn Bhd in order to process your request, and so that you can be kept up to date with relevant details of our education, training, information and membership services. 


12.1 The Intellectual Property Rights in Hooked Digitally (M) Sdn Bhd Courses and Qualifications, Study Materials, Assignments and Exams are owned by and shall remain vested in Hooked Digitally (M) Sdn Bhd.

12.2 Save as expressly stated in these Terms, you shall not acquire any interest in any of the Intellectual Property Rights in Hooked Digitally Courses and Qualifications, Study Materials, Assignments Exams and Student Output.

12.3 By agreeing to these Terms, we procure that Hooked Digitally (M) Sdn Bhd grants you access to Course Materials for your own personal use and for completing the Course of Study.

12.4 You agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of a Hooked Digitally Course or use (other than as permitted under these Terms) reproduce, share or deal in the Course of Study or any part thereof in any way.

12.5 You are permitted to view, copy, and print materials within the Hooked Digitally Study Materials subject to your agreement that your use of the information is for informational, personal, and non-commercial purposes only relating to your course of study.


13.1 Nothing in the Contract shall limit or exclude Hooked Digitally (M) Sdn Bhd’s liability for:

a) Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

b) Fraud or fraudulent misrepresentation; or

c) Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

13.2 Subject to clause 13.1, Hooked Digitally (M) Sdn Bhd shall not be liable to the customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of damage to goodwill; and any indirect or consequential loss.

13.3 Subject to clause 14.1 Hooked Digitally (M) Sdn Bhd’s total liability to the customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to 100% of the total Charges paid under the Contract.

13.4 This clause 13 shall survive termination of the Contract.